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SKYTRAC’s #WomenInAviation Series: Stephanie Mason, Customer Support Manager at ACR ARTEX

Women of Aviation Worldwide Week (WOAW) is a global aviation awareness week for females across the globe. Originally marking the anniversary of the world’s first female pilot license on March 8, 1910, the week is a call to address the gender imbalance in the air and space industries.

This week we will be featuring remarkable aviation professionals from across the ACR Group of companies that make us succeed daily. We would like to thank every woman in the ACR Group for their ongoing support, and #ChooseToChallenge the status quo.

Here is a highlight on one of our talented team members from ACR ARTEX.

What is your current role at ACR ARTEX?

Customer Support Manager. I manage the Customer Service Team & Application Service Team (145 Repair Station, Outdoor Marine Repair Center, Field & Tech Service) Global Service Centers

What brought you to work in aviation?

A simple twist of fate. I was hired as a temp to help with the sales of the ARTEX product line to ACR Electronics. My job was to assist with the data transfer of customer information. On my first day I was impressed with the product and the staff, so that night when I got a job offer from another company I declined. I have been with this company ever since.

How long have you been part of the ACR ARTEX team?

Ten years

What do you find rewarding about your work?

Knowing that we are saving lives. I listen to the survival stories and they inspire me.
What do you find challenging about working in aviation?

Finding the right resolution to the problems that our customers are facing. The smile that comes when you find the solution is the most rewarding. The challenge comes when you can’t find the right solution, but you don’t want to give up.

What has been the most challenging obstacle in your career journey? How did you overcome this obstacle?

The most challenging obstacle in my career journey is myself. I wanted to grow and move up in my organization much faster than I was ready for. I continued to take on additional assignments and learn. Over time it paid off and I moved up within the company.

What advice would you give to your 15-year old self?

Be patient and pay attention. Everything will happen when the time is right.

Why is gender diversity within the industry important to you?

Diversity in the industry is very important to me. You don’t want the same ideas all the time. Diversity brings ideas to light and new people in the right position. Positions should be based on level of experience, commitment, and passion.

What would you tell young females interested in joining the industry?

Find your passion within the industry. It leads to excitement and fulfillment. It will drive you to accomplish amazing things.

Do you have a mentor or idol in aviation?

Throughout my career, I have had a few memorable mentors. They gave great advice that has led to new paths in my career. I would not have gotten where I am without their advice and friendship. Finding that person(s) does lead to greater things.

What are some valuable life lessons you have learned while working in aviation?

Double-check all of your work, even when you think that you nailed it.

To learn more about Women of Aviation Week, please visit

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