Our sales and support teams are available throughout the business week. If you’re an existing client with a service emergency, get in touch by phone for immediate assistance. Otherwise, drop us a line and we will respond to your inquiry promptly.
Browse through the list below to find quick answers to our most common questions.
SKYTRAC aims to get you up and running quickly and easily. Our installation services are customizable and may include an assessment of your existing hardware, installation of our product line if and where required, as well as logistics planning and full functional testing by SKYTRAC product experts. Having our trained experts on-site will ensure that all components are operating at optimum performance, and that you experience minimal fleet downtime.
Whether you are looking to track simple 2D metrics or a complex matrix of parameters, there is almost no limit to the types of events that we can calculate. If your aircraft has a sensor in place to detect a parameter, our expertise is in capturing the data, developing the algorithms and returning back human-readable reports and alerts.
We offer solutions for both. Our INFLIGHT systems offer automated alerts that are triggered based on any number of parameters. Like event sets and reporting, the capabilities are endless – restricted only by the sensor capabilities of your aircraft. Real time alerts are sent to our SkyWeb interface, to a mobile app, or via SMS or text. The choice is yours. We also offer a selection of cockpit voice and text systems that allow for manual air-to-ground communication.
Yes, one of SKYTRAC’s strengths is in working with older aircraft. We’re diligent about reviewing the capabilities of your systems and calibrating your data so you achieve reliable results that reflect the maximum potential of your existing hardware.
Look up to the top navigation bar – and to the left. On customer request, we’ve made it easier to log into SkyWeb by placing a quick-link on all pages of our main site.
Weather, FDM tools and various other advanced reports are value added services. Get in touch with your SKYTRAC Program Manager to have these features added to your account. If you think your organization already has a feature, your username may have restricted access permissions – check with your system administrator or contact our support team for help.
Yes, we provide on-site or web-based training for OCCs, dispatch, and flight following operations. We also offer hardware training and 3rd party integration training if desired. Connect with us to discuss your needs.
It’s probably a simple setting issue. Here are our top four issues answered:
SKYTRAC has designed the ISAT-200A as a leading-edge product and with this in mind we have made it possible for existing clients to switch out hardware with minimal effort. The ISAT iTray holds all hardware configurations and will update any ISAT 200 model that it is paired with. Note however that the satellite phone number is fixed within the ISAT so you will need to update your records in that respect. This number is available in SkyWeb’s Hardware Management tool (Step 2).
Our standard warranty is 1 year from the original ship date of the equipment. Contact Client Services prior to sending the equipment in as we can often troubleshoot issues remotely. If a unit is to be returned to STS for diagnostics, a standard Return Materials Authorization (RMA) form must be completed prior to the unit being shipped in.
We offer extensive documentation in our logged in customer area. This is the best location to access the latest manuals and procedural updates. Register for an account if you do not already have access permissions to this area. Still can’t find the answer you need? Contact our support team for assistance.