SKYTRAC PRIVACY POLICY

Updated July 13, 2018

 

SKYTRAC values the privacy of our clients and site visitors. This privacy policy is designed to help you understand what information we collect when you visit our site, why we collect it and what we do with it.

 

 

INFORMATION COLLECTION AND USE

 

When submitting a request for technical support, sales support or access to documentation, you will be asked to enter your: name, e-mail address, location details and, optionally, phone number. You may, however, visit other areas of our site anonymously.

Any of the information we collect from you will be used in one of the following ways:

 

  • To respond to queries or requests submitted by you
  • To process orders or applications submitted by you
  • To administer or otherwise carry out our obligations in relation to any agreement you have with us
  • To anticipate and resolve problems with any products or services supplied to you
  • To better tailor and improve the features of our products and services

 

 

DISCLOSURE TO THIRD PARTIES

 

We may use third parties for the fulfilment of some of our obligations regarding our products and services. However, except as set out in this Privacy Policy, we will not disclose any personally identifiable information without your permission unless we are legally entitled or required to do so (for example, if required to do so by legal process or for the purposes of prevention of fraud or other crime) or if we believe that such action is necessary to protect and/or defend our rights, property or personal safety and those of our users/customers etc.

At times SKYTRAC may make certain personal information available to strategic partners that it works with to provide products and services, or that help SKYTRAC market to customers. For example, when you subscribe for our Skyweb services, you authorize us to provide information to the Iridium satellite network and other carriers to exchange the information you provide during the activation process to carry out the services. If you are approved for service, your account will be governed by SKYTRAC and Iridiuim’s respective privacy policies. Personal information will only be shared by SKYTRAC to provide or improve our products and services or advertising; it will not be shared with third parties for their marketing purposes.

 

 

PERIODIC EMAILS

 

The email address you provide may be used to send you information pertaining to your order, to solicit feedback on our products or services, and to send occasional product or service-related news. At any time, you may opt-out of receiving these emails. We may use a third-party service provider to send out emails or to communicate smoothly with our customers. For a smoother communication, we may share information, such as your email address, to the service provider for this limited purpose only.

 

 

DO WE USE COOKIES?

 

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies to understand and save your login details and preferences for future visits and to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. As you interact with our website, we may automatically collect technical information about your equipment, browsing actions and patterns, the date you have accessed our website, the website you have visited before visiting our website, your browser, operating system, IP address, and the domain name.

 

 

YOUR CONSENT

 

By using our website, you consent to this Privacy Policy.

 

 

WILL THIS PRIVACY POLICY CHANGE?

 

From time to time we may make changes to this Privacy Policy. If we make any substantial changes to this Privacy Policy and the way in which we use your personal data we will post these changes on this page and will do our best to notify you of any significant changes. Please check our Privacy Policy on a regular basis.

 

 

CONTACTING US

 

If there are any questions regarding this Privacy Policy, you may write to us at the address below, contact us by email at skytracclientservices@sytrac.ca or phone us at +1-250-765-2393.

 

SKYTRAC Systems Ltd.
Suite 210 – 1631 Dickson Ave.
Kelowna, B.C.
Canada V1Y 0B5